Frequently Asked Questions
Everything you need to know about shopping with AYANA
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking link. You can also monitor your delivery status by logging into your AYANA account and visiting the 'Order History' section.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, AYANA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I'm choosing the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar item you already own for the most accurate fit.
Are your products ethically sourced?
At AYANA, we are committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.